Terms and Conditions of Carriage

Responsibility for executing the trip

Uvet Nordic AB(1) acts only as an intermediary for the air tickets and is not responsible for any changes to schedules, cancelled flights, lost luggage, or other events that have something to do with the actual execution of the flight. The respective airline is solely responsible for such events, which is why all claims in connection with the above must be made directly to the airline.

Terms and conditions of carriage

(Applies only to flights, not to car rentals or hotels)
We act only as an intermediary for the air tickets and are not responsible for any changes to schedules, cancelled flights, lost luggage, luggage, meal, or airport fees that are not included in the price of the flight, or for any other events that have something to do with the flight. The respective airline is solely responsible for such events, which is why all claims in connection with the above must be made directly to the airline.

NOTE: Air tickets are personal. Changing the names of a ticket is not possible – it is considered to be a cancellation of the ticket. Remember to fill in the names exactly in the way they are recorded in the passport, given name and surname, as well as to specify correctly any fellow travellers.

To make a booking with Uvet Nordic AB(1), you must be at least 18 years of age or have permission from your legal guardian.

Delayed flights – cooperating with Consumer Rights Company TRS Travelright

Delayed flights, cancelled flights and denied boarding in accordance with EU regulation 261/2004
According to 261/2004, depending on the length and the destination of the journey, you may be eligible for compensation to the amount of €250-600. Uvet Nordic AB(1) cooperates with Consumer Rights Company TRS Travelright. This means that Uvet Nordic AB(1), through Travelright, automatically monitors your flight and if it is subject to a delay that Travelright deems makes you eligible for compensation, you will be contacted by Travelright, who will then pursue a claim for compensation on your behalf.
Travelright operates on a basis of "no win no fee", which means that if they fail in their claim, their services will cost you nothing. If they succeed in their claim, they will charge a commission of 30 percent, including VAT, of the paid amount. (E.g. if you are compensated to the amount of €600, you will receive €420).
Please note that if you also took out travel insurance with us, you may be eligible for insurance compensation as well as compensation in accordance with 261/2004.
You can find Travelright's general terms and conditions here.

Low-cost airlines (Norwegian Air Shuttle, etc.)

Uvet Nordic AB(1) has chosen to display flight information and make bookings with low-cost airlines possible (for instance Norwegian Air Shuttle) in order to provide a complete picture of the full range of air tickets offered on the market.

Uvet Nordic AB(1) has no access to any additional information about these bookings and cannot reply to any follow-up questions. Kindly refer directly to the respective airline. Such tickets must be paid for immediately upon booking.

Type of ticket/ticket delivery

You are travelling with an e-ticket (electronic ticket or travel document). Once you make the payment, we will’ send the receipt and travel documents to you.

As a traveller, you are always obliged to check your booking confirmation before payment. It is important that all information, e.g. times, date, traveller’s names, address, etc. are correct. If something turns out to be wrong (even small changes, e.g. incorrect spelling of a name), you must immediately contact us so that we can try to help you find a solution. Once the travel documents have been printed out, it is the airline’s rules that apply, and any cancellations, rebookings, or changes are possible only if allowed by the airline’s rules and then often at an extra charge. Contact us for more detailed information about what applies in particular to your ticket.

Payment

The booking is not binding until Uvet Nordic AB(1) has received the payment. If Uvet Nordic AB(1) does not receive the payment on time, the ticket is cancelled.

The payment often has to be done within 24 hours after booking, regardless of when the booking is made. Information about the final payment deadline is stated in the booking confirmation. If you choose to pay the tickets prior to this date/time, we will issue the tickets/e-ticket as soon as possible. Once the tickets/e-tickets have been issued, they are locked and cannot be changed/cancelled. These rules are set by the airlines, not by Uvet Nordic AB(1). Once Uvet Nordic AB(1) has received the payment, all travel documents will be sent by e-mail.

Method of payment:

  • Charge/Credit card (MasterCard, Eurocard, and Visa. Maestro, Electron, or single-use cards are not accepted).

When you pay by credit card, the charge often consists of two parts, one for the air tickets (charged directly by the airline) and one from Uvet Nordic AB(1) for fees and insurance, if any. If you pay by credit card, you will be charged an additional cost.

We make reservations for price errors, prices incorrectly stated by the airlines, technical problems, computer bugs, and changes beyond our control. If something goes wrong, we will contact you within 24 hours on weekdays.

Cancellation / rebooking

A booking which is not paid is cancelled automatically at the time stated in the booking confirmation. Once a trip has been paid, it is the airline’s rules that apply, and any cancellations or changes are possible only if so allowed by the airline’s rules and then often at an extra charge. Rules are more flexible when it comes to trips in, e.g. business class. If you cancel after paying for your trip, you will not be issued any refund. It is the traveller’s responsibility to ensure that double bookings, if any, are cancelled regardless of where they are made (which travel agency/airline). The airline may otherwise cancel the double booking without forewarning the traveller. Uvet Nordic AB(1) may not be held liable for cancellations made by airlines or for non–refunds in connection with such cancellations.

Always cancel prior to departure regardless of the type of ticket. To make a cancellation, log on to your personal page on flyuvet.co.uk If the cancellation is made right before departure and outside of Uvet Nordic AB(1)’s opening hours, contact the airline directly.

In the event of crediting/rebooking, Uvet Nordic AB(1) charges a handling fee of EUR 79 per ticket in addition to the airline fees.

Flight times

All flight times stated are local times. If the journey requires an overnight, Uvet Nordic AB(1)/the airline does not pay for any expenses related to that.

Flight times may change during the course of the trip. We recommend that you contact the airline within 72 hours of your return flight to check for any changes in the flight times if you are traveling outside of Europe.

Uvet Nordic AB(1) acts only as an intermediary for the flight ticket and may not be held liable for any changes to schedules and cancelled flights. Such issues need to be solved directly with the respective airline.

If there are no other options and the airline does not cover this cost, overnights in connection with intermediate stops as a result of a schedule change or a flight cancellation are the traveller’s responsibility.

Airlines differentiate between direct and non-stop flights. Non-stop flights fly directly without any intermediate landings. Direct flights have the same flight number for the whole journey, but may make a stop along the way. This is not specified on the Internet, but in your itinerary/e-ticket. The times shown on the Internet add up and include the time for the intermediate technical landing.

Airlines may change their schedules and cancel flights with short notice – which is beyond Uvet Nordic AB(1)’s control. It is the traveller’s own responsibility to check the flight times for the outbound and inbound trip respectively, which is done via your online itinerary or directly with the airline. Uvet Nordic AB(1) is not responsible for providing information about changes to schedules or flight cancellations. Nor are we responsible for trip cancellations caused by environmental disasters, acts of war, strikes, or other unforeseen events. Such changes do not entitle you to price discounts, replacement trips, damages, or other compensation from Uvet Nordic AB(1). Nor do we compensate for any additional elements to the trip such as train tickets, hotel overnights, or car rentals. If the schedule change leads to late arrival at the hotel or the car rental company, the traveller must contact the hotel or the car rental company himself/herself to notify them of this. More information about passenger rights during flights is available here.

Airlines may change their schedules and cancel flights with short notice – which is beyond Uvet Nordic AB(1)’s control. It is the traveller’s own responsibility to check the flight times for the outbound and inbound trip respectively, which is done via your online itinerary or directly with the airline. Uvet Nordic AB(1) is not responsible for providing information about changes to schedules or flight cancellations. Nor are we responsible for trip cancellations caused by environmental disasters, acts of war, strikes, or other unforeseen events. Such changes do not entitle you to price discounts, replacement trips, damages, or other compensation from Uvet Nordic AB(1). Nor do we compensate for any additional elements to the trip such as train tickets, hotel overnights, or car rentals. If the schedule change leads to late arrival at the hotel or the car rental company, the traveller must contact the hotel or the car rental company himself/herself to notify them of this. More information about passenger rights during flights is available here.

Prices and flight taxes

Flight prices are “perishable goods”. Prices and seat availability may change, which is why you will get different answers depending upon when you search for seats/prices. Flight prices are stated inclusive of flight tax and fuel charges, if any. Once the flight ticket has been issued, prices cannot be changed.

The following departure taxes are paid at the airport in local currency prior to your return flight.

Destination/Amount
New Zealand/NZD 25.00
Fiji/FJD 20.00
Cook Island/NZD 25.00
Samoa/WST 30.00
Niue/NZD 20.00
Tonga/TOP 20.00
Hong Kong/HKD 100.00
Indonesia/IDR 100,000 (service charge)
Vietnam/USD 14
The Philippines/PHP 550.00

We disclaim responsibility for price changes and destinations where a local departure tax is levied without our knowledge.

Traveller’s responsibility

It is the traveller’s responsibility to get acquainted with the terms and conditions of carriage prior to making the purchase.

The traveller undertakes: - To monitor his or her e-mail address as our correspondence is conducted by e-mail.
- To check himself/herself the booking information and payment confirmation. Any errors must be pointed out immediately. Paid bookings are valid.
- To notify Uvet Nordic AB(1) if the traveller has not received any travel documents within 5 days of their sending. Unless this has been reported in the stated time period, Uvet Nordic AB(1) may not be held liable for any additional costs incurred in connection with issuing new travel documents.
- To always re-confirm his or her booking in the event of a layover of more than 72 hours. Applies to flights outside Europe.
- To always check flight times with the respective airline (airlines happen to change their flight times with short notice).
- To possess a valid passport, as well as a visa and vaccinations (if any) required prior to departure. This also applies to transit visas in connection with layovers. The cost for this is borne by the traveller.
- To have adequate travel insurance.

Uvet Nordic AB(1) may not be held liable for double bookings as airlines may then cancel all seats. More than nine persons may not be booked on the same flight, even if they are distributed among several bookings.

Complaints

Any problems or remarks during the course of the trip must be brought directly to the attention of the supplier (airline, car rental company, hotel, etc.). If you claim compensation for additional costs, the receipt for this, as well as a written confirmation of any agreements between you and the supplier must be enclosed with the claim. If you get any compensation or indemnity directly from the supplier, the right for any subsequent compensation will normally lapse. Complaints which have not been indemnified/compensated by the supplier during the trip are brought directly to Uvet Nordic AB(1)’s attention for investigation.

Complaints are processed only in writing using the specified complaint form within than 2 months of your return home. The processing time is approx. 3 months. E-mail your complaint to info@flyuvet.co.uk.

Pledges need to be made in writing in order to be considered valid.

PUL, Swedish Personal Data Act

This section comprises information as to how Uvet Nordic AB(1) treats the personal data we receive. Our personal data processing naturally complies with the Swedish Personal Data Act (PUL) and other relevant acts regarding protection of personal privacy.

You provide us with personal data in connection with booking and ordering, e.g. name, address, and card number, and this data is then processed electronically. Uvet Nordic AB(1) provides your personal data to third parties only if this is necessary for implementing, administrating, and charging for your order. Third parties here include, e.g. the airline, hotel, and car rental company you have booked through us.

We use your personal data for marketing only if you have given your consent for that. Otherwise, it is used only for completing the purchases you make. Uvet Nordic AB(1) works actively to prevent abuse and loss of personal data.

Pursuant to the Swedish Personal Data Act, you can be notified of the information we have registered about you by written inquiry to Uvet Nordic AB(1).

Cookies

A cookie is a small text file with information your Internet browser (e.g. Internet Explorer) stores in your computer. A website can have one or more cookies with information that can be accessed by the website when the user’s web browser visits the website.

The information contained in the cookies varies from one website to another, but it is normally information that improves the user’s experience of the website. It is also common for them to be used for session management and statistics.

In accordance with the Swedish Electronic Communications Act that came into force on 25 July 2003, everyone who visit a website using cookies is informed what the cookies are used for and is given the option to decline such use.

Uvet Nordic AB(1) uses cookies for keeping statistics and for session management. We save no personal information in the cookies.

Since Uvet Nordic AB(1) uses cookies in its session management, you must activate this function in order to be able to have access to Uvet Nordic AB(1).

Miscellaneous

Uvet Nordic AB(1) or the airline does not pay for transfer between different airports if you opt for such an alternative.

Return tickets: If you would like to fly only one of the legs of a return ticket, we recommend that you book one-way tickets. It is not possible to use only the inbound trip of a return ticket. If you do this, the airline will cancel the whole trip.

Trips to the USA are subject to more stringent passport rules and requirements for machine-readable passports. Check with the U.S. embassy concerning what is applicable to you. In connection with trips to the USA, airlines also require passengers to submit information about themselves to the U.S. authorities.

Service Levels. When you make a booking, you choose the service level of your needs. When you opt for BASIC, you will be charged a service fee for any after-sales service of min. EUR 15 per person. Such after-sales service may include customer service matters, management of schedule changes, and other management of your trip. Service fees are non-refundable.

Special luggage. Unfortunately, we cannot grant desires for booking of special luggage, e.g. windsurfing boards, weapons, bicycles, etc. In these cases, we recommend that you make the entire booking of your flight directly with the airline.

Unaccompanied children and dogs. Unfortunately, we cannot handle the procedure of booking tickets for minors of less than 18 years of age or accompanying pets. We recommend that you contact the airline directly for the entire booking instead.

Infants. In order to be regarded as an “Infant,” your child must be under age 2 years for the duration of the trip. If your child will be over 2 years old before the trip is completed, you will need to buy a child’s ticket (2-12 years of age).

General rules for airline liability.

The text below summarises the rules for liability for damages applied by EU air carriers in accordance with the Community legislation and the Montreal Convention.

Compensation for death or injury:
There are no financial limits for the liability for damages in connection with a bodily injury or death of a passenger. As regards injuries of up to SDR 100,000 (approx. EUR 120 000), the airline may not dispute the compensation claim. If the amount is higher, the airline may dispute claims if it can prove that it has not caused the injury.

Advance payment:
There are no financial limits for the liability for damages in connection with a bodily injury or death of a passenger. As regards injuries of up to SDR 100,000 (approx. EUR 120 000), the airline may not dispute the compensation claim. If the amount is higher, the airline may dispute claims if it can prove that it has not caused the injury.

Passenger delays:
In case passengers are delayed, the airline is liable for damages unless it has adopted all reasonable measures for preventing the damage or unless such measures have been impossible to take. In connection with death, such an advance payment must be at least SDR 4,150 (approx. EUR 5000).

Luggage delays:
In case luggage is delayed, the airline is liable for damages unless it has adopted all reasonable measures for preventing the damage or unless such measures have been impossible to take. Liability for damages in connection with luggage delays is limited to SDR 1,000 (approx. EUR 12500).

Destruction, loss of, or damage to luggage:
The airline is liable for damages in connection with destruction, loss of, or damage to luggage of up to SDR 1,000 (approx. EUR 1200). As regards checked-in luggage, the airline is liable for damages even if it has not caused the damage except in the cases when the luggage was defective. As regards hand luggage, the airline is liable for damages only if it has caused the damage.

Higher limits for luggage:
A passenger may be entitled to a higher financial limit for liability for damages if the passenger files a separate declaration not later than on checking in and pays a supplementary charge.

Complaints about luggage:
If the luggage is damaged, lost, or destroyed, the passenger must report this in writing to the airline as quickly as possible. In case of damage to checked-in passenger luggage, the passenger must complain within seven days and, in case of delay, within 21 days – in both cases from the day the luggage has been placed at the passenger’s disposal.
Liability for damages of the contracting and the operating airline

If the airline that actually operates the flight is not the same as the contracting airline, the passenger is entitled to file a complaint or a claim for damages with either of them. The contracting airline is the airline whose name or code has been stated on the ticket.

Deadline for commencing action:
Action for indemnity must be filed with a court of law within two years of the date on which the aircraft landed or should have landed.

Basis for the information:
The basis for the above rules is the Montreal Convention of 28 May 1999 implemented in the Community legislation by means of Regulation (EC) No. 2027/97, as amended by Regulation (EC) No. 889/2002, and the Member States’ national legislation.

Conditions of Carriage of the most common airlines.

Links to the Conditions of Carriage of the most important airlines: Aeroflot
Air Berlin
Air France
American Airlines
Austrian Airlines
British Airways
Delta Airlines
Emirates
Finnair
Iberia
KLM
Lufthansa
Norwegian
Qatar Airways
SAS
Thai Airways
Turkish Airlines
United Airlines

(1) Uvet Nordic AB/Flygpoolen i Stockholm AB filial i Finland

Print out the Conditions.

To print out the conditions, press Ctrl+P. In other words, press the Ctrl button in the lower left corner of the keyboard while simultaneously pressing the P key.